Last update date: 08/14/2018

We endeavour to protect your personal data on the OpenHealth Group websites (hereinafter the "Website"). This privacy policy applies to this Website or any other OpenHealth Group websites and associated online services. It does not apply to possible links to third-party companies. By accessing the Website, you agree to the registration of your information and the terms of use described in this privacy policy.

On this page:


By registering for our services or filling in a contact form on our Website or other websites belonging to the OpenHealth Group, you agree and accept that the OpenHealth Group may collect, process, store and/or use personal data submitted in accordance with the rules set out below.

In giving us your consent, you also retain the right to correct, to have your personal data forgotten and/or to have it deleted.

Identity and contact details of the controller

Personal data is collected on our Website by OpenHealth Company, a public limited company, registered with the RCS of Paris under number 027 350 321 and whose registered office is located at 141, Rue de Rennes, 75006 PARIS.

Cnil declaration

The automatic data processing has been declared to the CNIL.

You retain the right to file a complaint for breach of data protection with this supervisory authority.

Purposes of the processing operations and legal basis

The primary purpose of collecting your personal data is to provide you with a secure, optimal and efficient experience. For this purpose, you agree that we may use your personal data to:

  • Provide our services and facilitate their operation, including by conducting checks on you;
  • Solve possible problems in order to improve the use of our Website and our services;
  • Customise, evaluate and improve our services, content and documentation;
  • Analyse the volume and history of your use of our services;
  • Inform you about our services and those of our partner companies;
  • Prevent, detect and investigate all potentially prohibited and illegal activities or activities contrary to good practice and ensure compliance with our Terms of Use and Shipping Policy;
  • Comply with our legal and regulatory obligations.

We use personal data submitted to us only in accordance with applicable data protection legislation. Our employees and service providers are required to respect the privacy of the data.

Newsletter and marketing emails

An unsubscribe link is included in every newsletter and email marketing we send.

Email tracking

Without this being systematic, we can analyse and track click-through rates in order to measure the performance of our email campaigns.

Collection of your personal data

When you register for OpenHealth Group services, we will ask you for information when we need personally identifiable data (personal information) or for the purpose of contacting you. Generally, this information is required when we provide you with a service that you have requested, for example for information about products and services on this Website, registration for email newsletters or job offers. The personal data we collect may include your name, title, company or organisation name, business or personal email address, business or personal telephone number, job or company information and CV.

The Website may also collect additional information, including the name of your Internet service provider and the IP address used to access the Internet, the date and time you access the Website, the pages you access on the Website and the URL of the Website from which you linked to our Website. This information is intended for trend analysis and for the administration and improvement of the Website.

Some data is collected automatically as a result of your actions on the Website (see the paragraph on cookies).

Recipients of your data

The personal data concerning you collected on the Website is intended for the OpenHealth Group's own use and may be transmitted to subcontracting companies that the OpenHealth Group may use in the context of the performance of its services. The OpenHealth Group ensures compliance with data protection requirements by all its outsourcing companies.

The OpenHealth Group does not sell or rent your personal data to third parties for marketing purposes.

In addition, the OpenHealth Group does not disclose your personal data to third parties other than its contractors, unless (1) you (or your account administrator acting on your behalf) request or authorise the disclosure; (2) the OpenHealth Group is required to do so by a governmental authority or regulatory body, in the event of a judicial requisition, subpoena or other similar governmental or judicial requirement, or to establish or defend a legal claim; or (3) the third party is acting as an agent or subcontractor of the OpenHealth Group in the performance of the services.

Use of your personal data

Personal data collected on this Website is used to operate the Website and to enable us to provide you with the service you have requested or authorised.

In connection with these uses, this Website may use personal data to provide you with more efficient customer service, to improve the Website and any other products or services on this Website and to make it easier for you to navigate by avoiding multiple entries of the same information or by adapting the Website to your preferences or interests. In order to provide you with a consistent environment in your interactions with our Website, the information collected may be used in combination with that collected by other services on our Website.

We may use your personal data to send you important information about the service you use.

We combine Website visit data with anonymous demographic data for research purposes; the volumes of information obtained are used to provide you with the content you expect. When you subscribe to a newsletter, our Website may use custom links or other similar technologies to track the links you click on in email messages. We may combine this information with your personal data to send you even more targeted messages or information.

Security of your personal data

The OpenHealth Group places the highest importance on the security and integrity of its stakeholders' personal data.

Thus, and in accordance with the GPDR, the OpenHealth Group undertakes to take all necessary precautions to preserve the security of the data and in particular to protect it against any accidental or unlawful destruction, accidental loss, alteration, unauthorised distribution or access, as well as against any other form of unlawful processing or communication to unauthorised persons.

Despite all the measures taken, a security breach is still possible. That is why, in the event of a security breach affecting you, the OpenHealth Group undertakes to inform you thereof as soon as possible and to make its best efforts to take all possible measures to neutralise the intrusion and minimise its impacts. In the event that you sustain a loss as a result of the exploitation of a security breach by a third party, the OpenHealth Group undertakes to provide you with all necessary assistance so that you may assert your rights. It should be borne in mind that any user, client or other third party who discovers a security breach and the operator may be subject to criminal sanctions and that the OpenHealth Group will take all measures, including filing a complaint and/or taking legal action, to protect the data and rights of its users and its own and to limit their impact to a minimum.

Your rights to data protection

In accordance with the Data Protection Act of 6 January 1978 as amended, and the European General Data Protection Regulation 2016/679 (GDPR), you have the right to access, rectify and delete personal data concerning you that you can exercise by sending us an email to the following address: This email address is being protected from spambots. You need JavaScript enabled to view it. . Your requests will be processed within 30 days. We may ask that your request be accompanied by a photocopy of proof of identity or authority.

Protection of children's personal data

Our Website does not voluntarily collect personal data from children.


Cookies are used on this Website to ensure the integrity of the registration process and to personalise the Website. A cookie is a small text file placed on your hard drive by a web page server. It cannot be used to run programs or infect your computer with viruses. Cookies are sent to you exclusively and can only be read by web servers belonging to the domain that sent the cookie to you.

One of the main practical functions of cookies is to save you time. For example, if you customise a web page, or browse a Website, the cookie will help the Website find your specific information during subsequent visits. This makes it possible, in particular, to simplify the process of delivery of the contents which interest you and navigation on the Website. When you return to the Website, the information you previously provided is re-used to make it easier for you to use the Website features you have customised.

We may also use web beacons, also known as invisible GIFs, to assist with cookie implementation. We use this technology as a tool for compiling statistics relating to the use of our Website. These statistics include the number of visitors who have clicked on key elements (e.g. links or graphics) of a web page, web log page or newsletter on our Website. We may share compiled statistics with business partners, but we do not allow other companies to place .gif images or cookies on our websites, except in the case of a temporary special interest to our customers (for example by integrating a service of a Website based on clear .gif cookies or third-party .gif cookies).

You can accept or decline cookies. Most web browsers automatically accept cookies, but you can change your browser settings to refuse them access to your computer if you wish. If you choose to decline cookies, you may not be able to fully use the interactive features of our Website or other websites you visit.

By default, cookies are not automatically installed. In accordance with the applicable regulations, the OpenHealth Group will require your permission before placing any type of cookies on your hard drive.

Third-party cookies that may be installed when using the Website:

  • Pardot/Salesforce
    Pardot is the publisher of a web marketing automation suite. We use the Pardot suite to collect information about visitors to our Website. Personal data is stored in Pardot/Salesforce if our visitors fill out a form, for example to register for events, request information or subscribe to our email communications. Non-personal data such as IP address, operating system, web browser and pages visited are collected by Pardot. Pardot Privacy Policy.
  • Google Analytics
    We use Google Analytics to track your interaction with our Website and store non-personal data such as IP address, operating system, web browser and pages visited. We also collect information about visitor demographics, the device used and the origin of the visit. Google Cookie and Privacy Policy. If you no longer wish to be tracked by Google Analytics on any Website, you can find the method here.
  • Twitter
    You can share the information we publish with the social network Twitter. We collect your usage data. Twitter Privacy Policy.
  • Youtube (Google)
    You can use Youtube to view our videos. We collect your usage data. Google Privacy Policy.

Data retention

OpenHealth collects your personal data and information about how and how often you use our services and we store this data in active databases, log files or other types of files as long as you use our services and in accordance with the applicable regulations.

Application of this privacy policy

If you have any questions about this policy, please contact us using the form available at

Changes to this privacy policy

The OpenHealth Group reserves the right to change this Privacy policy at any time, including in response to changes in applicable laws and regulations. In this case, we adjust the "last updated" date at the top of the privacy policy. In the event of substantial changes to this policy, we will notify you by placing a notice visibly on the home page of the Website or by sending you a notification directly. We recommend that you check these rules from time to time to stay informed of our procedures and rules regarding your personal data.


We welcome your comments on this privacy policy. If you believe that our Website has not complied with this privacy policy, please contact us electronically at or by post at OpenHealth Group, PO Box 130, 56038 Vannes, and we will use all reasonable means to promptly identify and remedy the problem.

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